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Help for: Vouchers & promotions

How can you redeem vouchers? What are the conditions for promotions? You can find out all this here.

Terms of action

Instagram competitions

The winner will be drawn and notified exclusively by the official Lepona account: @lepona_en

Please note the closing date stated in the post. Eligible to participate are persons over the age of 18 with a valid address in Europe. Participation by under-18s only with the consent of a parent or guardian. Winners' address data will only be collected with their consent and will only be used to send the prize. By participating in this competition, you agree to the conditions of participation. The winners will be selected at random and informed by DM. All Instagram names of the participants will be recorded and stored for the purpose of determining the winner. The comments on Instagram will remain and can still be viewed publicly. Your data will only be used within Hastedt e-Commerce GmbH. The competition is in no way sponsored, supported or organised by Instagram and will not be passed on to third parties outside the company. Legal recourse is excluded. Payouts and exchanges are excluded.

Free rewards

Terms and conditions of the promotion: If you return the item that qualifies for a reward, the reward will be subject to a charge. You can of course simply send the reward back with your return. For the sake of the environment, rewards are not sent as part deliveries.

We always indicate a promotion period. Rewards are enclosed while stocks last.

Conditions

Promotional vouchers

Promotional vouchers are discount codes or vouchers that we issue as part of advertising campaigns and that have a defined period of validity. The following conditions apply:

  • Promotional vouchers are discount codes that are distributed on our social media channels, through our newsletter, our partners or at shows.
  • Promotional vouchers can only be redeemed in the Lepona online shop and within the specified period.
  • Only one voucher code can be redeemed per order.
  • Promotional vouchers cannot be combined with each other.
  • A specified minimum order value must be met.
  • If the order is returned, the discount code expires and there is no entitlement to a replacement of the promotional voucher.
  • If a promotional voucher or a bonus is linked to a minimum order value and the order falls below this value due to a return, we reserve the right to invoice the difference of the promotional voucher or the value of the bonus item
  • The promotional code cannot be credited retrospectively after the order has been sent.
  • Cash payment or refund is not possible.
  • Hastedt e-Commerce GmbH is not liable in the event of loss, theft, damage or misuse of a discount code.
  • Individual brands or items may be excluded from the voucher promotion; you will find this information in the respective promotion conditions.
  • The brands Kentucky Horsewear, Kentucky Dogwear, Kentucky Grooming Deluxe, Dyon and Samshield are excluded from the newsletter welcome voucher. For other promotions, it depends on the respective promotion – the promotion conditions state which brands or items are excluded.

More questions about vouchers & promotions

Please only enter the voucher code in the checkout when you also want to complete the purchase. If you enter the code and abandon the purchase, the code automatically becomes invalid.

Voucher codes from voucher-collector sites are generally not from us and therefore do not work.

If the code of a gift voucher is invalid, please contact our customer service by chat or e-mail.

We distribute very few voucher codes and only via our social media channels, our partners, the newsletter or at shows.

If you find a code on a voucher-collector site, it will not work. We also accept no liability if damage arises from using external voucher sites.

Hastedt e-Commerce GmbH is not liable in the event of loss, theft, damage or misuse of a discount code.

For technical reasons we currently cannot offer a gift voucher. We are working flat out to solve the problem.