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Help for: Customer account & bonus points

What are the benefits of a Lepona customer account? What do you have to do if you have forgotten your password?

Why you should create a customer account:

With a customer account at Lepona, you always have an overview of your orders. You can also download your invoice as a PDF or register a return directly for an order. You also have an overview of your returns.

For orders that you have paid for in advance, you can also enter your bank details. This allows us to refund the amount quickly in the event of a return.

You can also rate products to help other customers make their choice.

You can sign up for our newsletter directly on the homepage of your customer account. We will keep you up to date on promotions and discounts.

As a Leponie (customer account holder) you also collect bonus points that you can use for future orders.

Lepona bonus points

In the middle of the year, we changed our discount system to a bonus points programme. This allows you to collect points with every order and then redeem them for orders as you wish.

Collect bonus points

  • You will receive 1 bonus point for every euro you spend. Any shipping costs incurred do not count.
  • Example: You receive 100 bonus points for a purchase of €100.
  • The bonus points you collect will be credited to your customer account 21 days after receipt of your order.

Redeem bonus points

  • 1 bonus point corresponds to a value of €0.05. For example, you can save up to €5 on your next order by collecting 100 points.
  • Once you have placed the desired products in your shopping basket, you can use the slider during the checkout process (after clicking on "Checkout") to select how many of your available bonus points you would like to redeem.
  • The corresponding amount will be deducted immediately from the total amount (excluding shipping costs) of your order.
  • The bonus points cannot be deducted from the shipping costs.

Validity of bonus points

  • The bonus points you collect are valid for 180 days from the date they are awarded.
  • Make sure you use your points within this period, otherwise they will expire.
More questions about customer account & bonus points

If you have forgotten your password, you can easily create a new one once you have confirmed your e-mail address.

To do that go to "Log in" and click the link "I have forgotten my password" and you will be taken to a page where you have to enter your e-mail address. A confirmation e-mail will be sent to you. With that you can set a new password.

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You can only see your current bonus points if you are logged into your customer account. Click the yellow P right next to the customer account icon to view your bonus points history.

No, there is no upper limit for collecting bonus points.

On cancellations or returns the corresponding bonus points collected are deducted again, provided they have already been credited to your customer account. Where timings overlap, your points balance can temporarily go into the negative.

If you return an order where you redeemed points, the redeemed points expire.