| Europa | Kosten | Kostenfrei ab | Lieferzeit |
|---|---|---|---|
| Deutschland | 4,95 € | 89 € | ca. 1-2 |
| Österreich | 4,95 € | 100 € | ca. 1-3 |
| Schweiz | 22,00 € | 250 € | ca. 2-4 |
| Belgien, Dänemark, Frankreich, Liechtenstein (DHL), Luxemburg, Niederlande, Tschechien | 7,90 € | 150 € | ca. 2-4 |
| Andorra, Estland, Finnland, Griechenland, Irland, Italien, Kroatien, Lettland, Litauen Malta, Monaco, Polen, Portugal, Rumänien, Schweden, Slowakei, Slowenien, Spanien, St. Marino, Ungarn, Zypern | 14,90 € | 250 € | ca. 2-4 |
| Andere Länder | Kosten | Kostenfrei ab | Lieferzeit |
|---|---|---|---|
| Großbritannien | 25,00 € | 500 € | ca. 2-6 |
| Albanien, Bosnien und Herzegowina, Grönland, Island, Mazedonien, Montenegro, Norwegen, Serbien, Ukraine | 22,00 € | 500 € | ca. 2-6 |
| Ägypten, Algerien | 35,00 € | 500 € | ca. 3-6 |
| Georgien, Israel, Libanon, Libyen, Marokko, Syrien, Tunesien, Türkei | 40,00 € | 500 € | ca. 3-6 |
| Afghanistan, Armenien, Aserbaidschan, Bahrain, Bangladesch, Bhutan, Brunei Darussalam, Bulgarien, China, Indien, Indonesien, Irak, Iran, Japan, Jemen, Jordanien, Kambodscha, Kanada, Kasachstan, Katar, Kirgisistan, Kuwait, Laos, Malediven, Mexiko, Mongolei, Myanmar, Nepal, Nordkorea, Oman, Pakistan, Papua-Neuguinea, Philippinen, Saudi-Arabien, Singapur, Sri Lanka, Südkorea, Tadschikistan, Thailand, Turkmenistan, Vereinigte Arabische Emirate, Vereinigte Staaten von Amerika, Vietnam | 50,00 € | 500 € | ca. 12-14 |
| Angola, Argentinien, Äthiopien, Australien, Bahamas, Barbados, Belize, Benin, Bolivien, Botswana, Brasilien, Britisch-Indischer Ozean, Burkina Faso, Burundi, Chile, Costa Rica, Dominica, Dominikanische Republik, Dschibuti, Ecuador, El Salvador, Eritrea, Fidschi, Gabun, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Jamaika, Kamerun, Kap Verde, Kenia, Kiribati, Kolumbien, Komoren, Kuba, Lesotho, Liberia, Madagaskar, Mali, Marshallinseln, Mauretanien, Mauritius, Mikronesien, Mosambik, Namibia, Nauru, Neuseeland, Nicaragua, Niger, Nigeria, Palau, Panama, Paraguay, Peru, Ruanda, Salomonen, Sambia, Samoa, Senegal, Seychellen, Sierra Leone, Simbabwe, Somalia, Südafrika, Sudan, Suriname, Swasiland, Tansania, Togo, Tonga, Trinidad und Tobago, Tschad, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Zentralafrikanische Republik | 60,00 € | 500 € | ca. 12-14 |
More questions about shipping & delivery
My parcel is damaged and / or items are missing
If items are missing or damaged in your parcel due to damaged packaging or packaging re-taped by DHL, please report this to us immediately, at the latest within 24 hours of receiving the parcel. Claims can unfortunately no longer be made for reports that come in later.
After you have reported the damage to us, the process with DHL is as follows:
You take the parcel as you received it (i.e. with the complete contents and not taped up again) to the nearest post office/DHL branch and make a damage report there. You then have to fill in a form on site – the staff on site know what to do and will certainly help you.
The parcel is then held for inspection and the loss is checked. On the damage report form you can choose whether the parcel should be sent back to us or to you after inspection. If you do not want to keep the other products or only ordered the missing/damaged product, have the parcel sent back to us. If you want to keep the remaining products, please tick that the parcel should be sent back to you.
As soon as DHL has finished the inspection and informed us, we can arrange the refund of the missing/damaged product.
My parcel was delivered, but I have not received it.
If your parcel was scanned as delivered but you have not received it, first check whether the courier left the parcel in the garden / on the terrace / in the hallway and ask your neighbours whether they accepted the parcel for you.
If your parcel is still not to be found, please write to us by e-mail quoting your order number at: info@lepona.de
We will then contact the parcel service immediately and get back to you as soon as we have news for you.
If you have given DHL a permission to leave parcels, we unfortunately cannot do anything.
The parcel status is not changing.
If the parcel status does not change for a few days, that is no reason to panic at first 😉 In most cases this happens at times with a very high parcel volume at the carriers, which is why shipping takes a bit longer.
If the status of your parcel has not changed for more than 7 days, we should get to the bottom of it. Please then send us an e-mail quoting your order number at: info@lepona.de
Shipments abroad have longer delivery times. Especially parcels to countries outside the EU can sometimes take up to 25 working days.
What do I do if I am not at home for delivery?
With DHL you can choose a drop-off location via tracking or arrange delivery to a neighbour.
Please note: neither DHL nor we are liable for stolen parcels if you have given DHL permission to leave parcels.
