Returns label
For orders placed from 25 September 2025, we will provide you with a discounted returns label for returns. We only charge €2.95 for this. For orders placed before this date, the returns label remains free of charge.
If you decide to return the parcel at your own expense, there is no charge.
You will find the link to download the parcel label at the bottom of both the order and the dispatch confirmation email in the blue "Request parcel label" section.
You can also request a parcel label in your customer account under "My orders" via the "Returns" button, or you can use the following link.
Parcels from abroad must be returned at your own expense.
Why we charge a fee for the returns label
🌱 F ocus on sustainability
Every return causes transport routes, packaging material and energy consumption. Fewer returns mean lower CO₂ emissions - and save valuable resources.
📦 E ffort involved in returns
Returned parcels have to be received by us, checked and stored or processed again. This involves a lot of time, material and energy.
⚖️ Fair & transparent
A return label and the processing of a return incur significantly higher costs than the €2.95 we charge. With this amount, we want to cover the actual costs to a certain extent and distribute the burden more fairly. If you return the goods at your own expense, there is of course no charge.
Exceptions for complaints
If an item is damaged, does not correspond to the order or there is another reason for complaint, the return is of course free of charge. In this case, please contact our customer service team directly, who will provide you with a free returns label.
✨ O ur aim: We want to help you to order more consciously - e.g. by checking sizes and product details. In this way, we avoid unnecessary returns and make a joint contribution to greater sustainability.
As long as your order has not yet been processed, it is generally still possible to have it cancelled. If your order is already being processed, we can unfortunately no longer stop that process.
If you want to cancel your order, please send us an e-mail quoting the order number at: info@lepona.de
Changing the payment method and adding items is generally not possible. In that case we ask you to have us cancel your order (if still possible) and place your order again.
If your order is already being processed and a cancellation is therefore no longer possible, please place a new order for the missing items.
Unfortunately we cannot offer a classic exchange. Please send the item that does not fit back to us.
You then order the item in the right size as usual through our shop.
As a rule we need about 5 to 10 working days (Mon–Fri) after receipt to process your return.
As soon as your return has been processed, you will receive an e-mail from us. The refund is always made by the same payment method used. Offsetting against new orders is not possible. If your order was paid by prepayment, you can enter your bank details for the refund online in the customer account or send them by e-mail to service@lepona.de.
Yes, you can send several returns back to us together in one box.
Please register all returns online in advance. Make sure the items in the parcel are clearly separated from each other, for example with paper or separate outer packaging. Note all case numbers on a delivery note or put the respective return or delivery notes fully in the parcel.