It can take between 1 and 5 business days for your payment to appear in our account.
Therefore, it's possible that the automatic cancellation of the order after 10 days without payment and the receipt of your money may overlap, resulting in you receiving a cancellation email even though you have paid.
In this case, you don't need to do anything. Your order will be reactivated as soon as we see the payment. Unfortunately, we cannot reserve items for canceled orders. Therefore, you should contact us as soon as possible.
Unfortunately pre-orders or reservations are not possible with us. If a variant is temporarily out of stock, it is shown greyed out. There is also a note on the product page.
There is no minimum order value with us. However, your order is only free of shipping costs from a merchandise value of €89.
You will receive the order confirmation e-mail a few minutes after completing your order.
If you have not received an order confirmation, first check whether you completed the order process fully. After payment, in the last step you still have to accept the terms and conditions and click Order now with obligation to pay. After that a big thank-you appears with your order number.
If you still have not received an order confirmation, it may be that your order did not reach us. Please therefore contact our customer service so we can get to the bottom of it.
If all the items you ordered are available, we do everything so that you receive your order as quickly as possible.
If you order in our online shop by 1 pm, we process your order the same day. This service only applies Monday to Friday, provided your order is released and all ordered items are in stock.
If the delivery time of one of your desired items differs from the standard delivery time, you will get this information directly as a note when adding to the basket, in the basket overview and also in the order confirmation.
If the items in your basket have different delivery dates, we ship the whole order as soon as all items are ready to ship together.
