Go to homepage
€0.00

Menu

FAQ - Our help topics

Find out everything you need to know about the Lepona online shop here. We can help you with questions about ordering, complaints or returns and many other topics.

Cartoon of a shopping bag

order

Find out everything you need to know about ordering here.

For help: Order

Cartoon of a piggy bank

Payment and reimbursement

Payment methods, duration of refunds, security of payments and other topics.

For help: Payment & refund

Cartoon of a female rider

Customer account & bonus points

Advantages, forgotten password and more.

For help: Customer account

Cartoon of a sealed parcel

Shipping & delivery

Shipping methods, shipping costs and more about shipping & delivery.

For help: Shipping & delivery

Cartoon of an open parcel

Returns & complaints & cancellation

Information on order changes, cancellations, exchanges, etc.

For help: Complaints & Co

Cartoon of two coupons

Vouchers & promotions

Everything about gift vouchers and promotions at Lepona.

Help: Vouchers & promotions