Go to homepage
€0.00*

FAQ - Our help topics

Find out everything you need to know about the Lepona online shop here. We can help you with questions about ordering, complaints or returns and many other topics.

Karikatur einer Einkaufstasche

order

Find out everything you need to know about ordering here.

For help: Order

Karikatur eines Sparschweins

Payment and reimbursement

Payment methods, duration of refunds, security of payments and other topics.

For help: Payment & refund

Karikatur einer Reiterin

Customer account & bonus points

Advantages, forgotten password and more.

For help: Customer account

Karikatur eines verschlossenen Pakets

Shipping & delivery

Shipping methods, shipping costs and more about shipping & delivery.

For help: Shipping & delivery

Karikatur eines offenen Pakets

Returns & complaints & cancellation

Information on order changes, cancellations, exchanges, etc.

For help: Complaints & Co

Karikatur von zwei Coupons

Vouchers & promotions

Everything about gift vouchers and promotions at Lepona.

Help: Vouchers & promotions