If your package has been scanned as delivered but you have not received it, the first step is to check whether the courier left the package in the garden / on the terrace / in the hallway and ask your neighbors whether they accepted the package for you.
If you still can't find your package, please send us an email, stating your order number, to: [email protected]
We will then get in touch with the parcel service provider immediately and let you know as soon as we have news for you.