Terms & Conditions

The following terms and conditions apply to all orders via our online shop by consumers and entrepreneurs.

The following applies to Germany: According to Section 13 of the German Civil Code, consumers are any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity.

The following applies to Austria: In the following conditions, "consumer" means "consumer" within the meaning of the Consumer Protection Act (KSchG).

The following applies to Switzerland: In the following terms and conditions, "consumer" means "consumer" under Swiss law.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly agreed to this.

The purchase contract is concluded with Hastedt eCommerce GmbH.

The presentation of the products in the online shop does not represent a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the steps provided for this purpose in the ordering process and use the explained correction aids. By clicking the order button, you submit a binding offer for the goods contained in the shopping cart. The receipt of your order will be confirmed by e-mail immediately after the order has been sent.

We accept your offer within two days by

• we submit a declaration of acceptance in a separate email or
• if applicable, the payment transaction is carried out by our service provider or the selected payment service provider. The execution time of the payment transaction depends on the selected payment method (see under "Payment").

The alternative that is relevant to you depends on which of the listed events occurs first.

The language(s) available for the conclusion of the contract: German

We save the text of the contract and send you the order data and our terms and conditions in text form. You can view the text of the contract in our customer login.

In addition to the stated product prices, Versandcosts incurred. More detailed provisions on any VersandYou can find out the costs in the offers.

We only deliver by shipping. Unfortunately, a self collection of the product is not possible.

The following payment methods are generally available in our shop:

Payment in advance: If you choose the payment method in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

PayPalPlus: In cooperation with the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal") we offer you the following payment options as PayPal services. Unless otherwise regulated below, payment via PayPal Plus does not require registration with PayPal. You will receive further information for the respective payment option and in the ordering process.

PayPal: In order to be able to pay the invoice amount using the PayPal payment option, you must be registered with PayPal, identify yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order.

PayPal can offer registered PayPal customers selected according to their own criteria additional payment methods in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment methods relate to your legal relationship with PayPal. You can find more information about this in your PayPal account.

Credit card via PayPal: Your card will be charged by PayPal after the goods have been dispatched.

Direct debit via PayPal: Payment by direct debit via PayPal requires an address and credit check and is sent directly to PayPal. By confirming the payment order, you give PayPal a direct debit mandate. PayPal will inform you about the date of the account debit (so-called pre-notification). The account is debited before the goods are shipped.

Immediately by Klarna: In order to be able to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order. Your account will be debited immediately after placing the order. You will receive further information during the ordering process.

Bill: The invoice amount is due 14 days after receipt of the invoice and the goods by bank transfer to the bank account specified in the invoice. We reserve the right to offer purchase on account only after a successful credit check.

Consumers have the statutory right of withdrawal, as in the Right of withdrawal described, too. Entrepreneurs are not granted a voluntary right of withdrawal.

The goods remain our property until full payment. For customers based in Switzerland, we are entitled to make a corresponding entry in the retention of title register.

The following also applies to entrepreneurs: We reserve title to the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance - regardless of whether the goods subject to retention of title are combined or mixed with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations. At your request, we will release the securities to which we are entitled if the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, the carrier or the person or institution otherwise responsible for carrying out the shipment.

9.1 Right to Liability for Defects

The following applies to consumers based in Germany and Austria:

The statutory right to liability for defects applies.

The following applies to consumers based in Switzerland:

As soon as it is possible in the normal course of business, you should check the condition of the item received and, if there are defects for which the seller is responsible, notify the seller immediately. If the consumer fails to do this, the purchased item is deemed to have been approved, unless there are defects that were not recognizable during the usual inspection. If such defects arise later, the notification must be made immediately after discovery, otherwise the item is also considered approved with regard to these defects.

Send the defective product back to us with a description of the defect. You bear the transport costs incurred. We provide a guarantee by correcting defects. This is done at our discretion either by removing the defect (repair) or by delivering a defect-free item (replacement delivery). If the supplementary performance fails, you are entitled to withdraw from the contract. This does not apply in the case of insignificant defects. A right to a price reduction is excluded.

The following applies to entrepreneurs and merchants:

Unless otherwise expressly agreed below, the statutory right to liability for defects shall apply.
The following restrictions and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

• In case of injury to life, body or health
• In case of intentional or grossly negligent breach of duty as well as fraudulent intent
• in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
• as part of a guarantee promise, if agreed, or
• As long as the scope of the Product Liability Act is in force.

Restrictions on Entrepreneurs

With regard to entrepreneurs, only our own information and the product descriptions of the manufacturer that were included in the contract apply as an agreement on the quality of the goods; We assume no liability for public statements by the manufacturer or other advertising statements. For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The sale of used goods takes place with the exclusion of any warranty. The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected.

regulations for merchants

The obligation to examine and give notice of defects regulated in Section 377 of the German Commercial Code (HGB) applies to merchants. If you omit the notification regulated there, the goods are deemed to have been approved, unless there is a defect that was not recognizable during the inspection. This does not apply if we have fraudulently concealed a defect.

9.2 Warranties and After-Sales Service

Dz can find information on any additional guarantees that may apply and their exact conditions with the product and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints and objections Monday to Friday from 08 a.m. to 00 p.m. and 12 p.m. to 30 p.m. Mail to [email protected].

We are always fully liable for claims based on damage caused by us, our legal representatives or vicarious agents

• In case of injury to life, body or health,
• In case of intentional or grossly negligent breach of duty,
• , If agreed upon warranty promise, or
• As long as the scope of the Product Liability Act is in force.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage limited, the occurrence of which must typically be expected.
For the rest, claims for damages are excluded.

The European Commission provides a platform for online dispute resolution (OS) that you here find. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

If you are an entrepreneur, then German law applies to the exclusion of the UN Sales Convention.

If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.

AGB created with the Trusted Shops legal copywriter